This document is for HP Deskjet, Officejet, and Photosmart printers that use 564, 364, 178, 862, or 920 ink cartridges, and have a removable printhead.
Figure : Example of 564, 364, 178, 862, and 920 ink cartridges.
An Ink System Failure error message or an error message with numbers and letters (an alphanumeric code), such as 0xc18a0001, displays on the printer control panel or computer.
The Ink System Failure error message might display with an alphanumeric code, or the alphanumeric code might display by itself. Some errors begin with ‘0x…’, while others begin with a ‘B’ or ‘C,’ and they are usually preceded by the word Error.
The exact text of the error messages varies by printer.
Examples of an alphanumeric error codes (where x is any letter or number) are:
For a complete list of error codes, go to the Examples of additional error codes section at the end of this document.